Shipping Policy

Shipping Policy

Last updated: 07 May 2025

At ARZA, we ship with love from Australia 🇦🇺 — and we want to make sure your sparkles reach you safe and sound!

🚚 Australian Delivery

 

Method Delivery Time Cost
Standard

 

2-3 Business Days (Melb Metro)

3-4 Business Days (Interstate)

 

Express

1-2 business days

We'll deliver in 1-2 business days within the same Australian city (e.g Melb to Melb) or between metro locations (e.g. Melb to Syd).

 19.95AUD(Discountedto9.95 9)

📌 Processing Time: 1-2 business days (Mon-Fri, excluding public holidays)

ARZA jewelry delivery coverage across Australia with express shipping zones

🌍 International Shipping

We ship to 15+ countries with reliable partners:
✅ Delivery Time: 7-15 business days
✅ Costs: Calculated at checkout
✅ Customs: Buyers responsible for duties/taxes

⚠️ Restrictions:

  • No PO Boxes or parcel lockers
  • According to relevant laws and regulations, if your package over 1000AUD (might be updated by the customs authorities from time to time) may incur tariff and you are responsible for paying such tariff. *

📦 Order Tracking & Support

  • Tracking Email: Sent immediately after dispatch
  • Delivery Issues? Contact us within:

    • 45 days of payment for undelivered orders

    • 30 days of delivery for missing/incorrect items

Package tracking screenshot
Alt text: "How to track your ARZA order using our email tracking system"

❗ Important Notes

  • Peak Seasons: Delays may occur during holidays/sales

  • Address Errors: Double-check at checkout – reshipping fees apply

  • In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date. If you find that your package has not been delivered within the estimated time, please contact customer service within 45 days of the payment date so that the aforementioned issues can be addressed.
  • If the tracking information indicates your package has been delivered but you have not received it, or Your package includes missing/incorrect items or other logistics issues, you should contact us within 30 days of the delivery date shown on the tracking information page. 
  • Canceling items might affect your order's eligibility for free shipping. If, after cancellation, your order no longer meets the criteria for free shipping, you will be required to pay the applicable shipping fee.

🔍 FAQ

Q: Do you offer free shipping?
A: Yes! Free standard shipping for AU orders over $49.

Q: Can I change my shipping address?
A: Contact us within 1 hour of ordering at arza.care@gmail.com.

Q: What if my package is lost?
A: We’ll reship or refund per our Delivery Guarantee.